Answers to common questions before and after purchase
Here you will find common questions about personalization, production time, shipping, returns, refunds, product types, and customer service for Print Unicorn, operated by Print Unicorn LLC.
What does Print Unicorn sell?
We sell personalized baby bodysuits, toddler and kids shirts, adult tees, family matching apparel, pet-themed apparel, custom gift products, and selected wall art products.
Who operates Print Unicorn?
Print Unicorn is operated by Print Unicorn LLC, located at 1209 Mountain Road Pl NE, STE N, Albuquerque, NM 87110, United States.
Do you have an Etsy store?
Yes. Print Unicorn also operates the BabyPawprints Etsy shop. Many customer reviews displayed on this website were originally submitted by verified buyers on our BabyPawprints Etsy shop. Visit our Etsy shop here: BabyPawprints on Etsy.
Which countries do you currently ship to?
We currently accept orders shipping to addresses in the United States and Canada.
Are products ready to ship?
Most products are made to order after purchase. Production time is usually 2 to 7 business days before carrier transit, although timing may be longer during holidays, promotions, or supplier delays.
Who produces and ships the products?
Orders may be produced and shipped by print-on-demand production partners, including Gelato where applicable. Dispatch regions can vary by product, destination, size, color, and facility availability.
Are all products physical items?
Most products are physical made-to-order items. Some wall art listings may be offered as prints or digital downloads. Digital products are clearly labeled on the product page when no physical shipment is included.
Can I personalize my order?
Yes, many listings include options for names, roles, dates, or short custom text. If personalization is available, those fields appear before checkout. Please review spelling and details carefully before placing your order.
Can I change or cancel an order?
Contact us as soon as possible. We can only change or cancel an order before production begins. Once a personalized or made-to-order item is in production, changes or cancellations may no longer be possible.
Do you accept returns?
Eligible non-personalized physical products may be returned within 30 days after delivery if they are new, unworn, unwashed, and unused. Personalized or custom-made items are not returnable for buyer’s remorse when produced correctly, but damaged, defective, incorrect, or materially different items are covered.
What if my order arrives damaged or incorrect?
Email info@printunicorn.com within 30 days after delivery with your order number and photos of the item, packaging, and shipping label. We will review the issue and may offer a replacement, refund, store credit, or another appropriate resolution.
How can I contact customer support?
Email info@printunicorn.com or call +1 347-343-5768. Email is preferred for order issues because it allows us to review order numbers, photos, personalization details, and tracking information accurately.